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Service Charter

Telefilm was the first cultural agency to publish a Customer Service Charter in 2003. It’s a tool we use to assure you, our valued clients, that we’re committed to providing you with excellent service and to building mutually beneficial relationships with our private-sector partners.

The charter outlines the following:

  • Our values of openness, transparency and accountability;
  • The standard of service you can expect from Telefilm in the delivery and administration of our programs;
  • How you can stay informed of our activities;
  • How you can express any concerns, complaints or suggestions you may have;
  • Tips on how you can help us to serve you better.
Customer Service Charter for Telefilm Canada's Clients PDF (161 Kb)